Dated: 24th March, 2023
Privacy Policy for Western United Credit Union Co-operative Society Limited (WESCU)
At Western United Credit Union, we are committed to protecting the privacy of our visitors. This Privacy Policy outlines the types of personal information that we may collect, how we use and protect that information, and the options you have regarding the use of your information. By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.
Information We Collect:
We may collect personal information such as your name, email address, and phone number when you voluntarily provide it to us. We may also collect information about your computer or device, browser type, and operating system.
Device Information:
We collect information about the devices you use to access our mobile app, including the type of device, operating system, and other technical information.
Usage Information:
We collect information about how you use our website and mobile app, such as which pages you visit and how long you spend on each page.
Credit Card Information:
We encrypt certain sensitive information (such as credit card information) using Secure Sockets Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted. When collecting personal information, we will identify the purposes for which the information is being collected. Personal information collected by us will generally be shared with us by you directly and may include but is not limited to:
○ Personal details (e.g. name, date of birth, identification number etc.)
○ Contact details
○ Transactional details
○ Financial information (financial history, bank account details etc.)
In order to process applications and provide requested services. We will protect the data collected through the use of reasonable safeguards.
How We Use Your Information:
WESCU’S Online Banking App uses the information we collect to provide and improve our services, including customizing content and advertising. To communicate with you about our services, including responding to your inquiries and providing customer support. To monitor and analyze trends and usage of our app. To detect, prevent, and address technical issues and security issues.
We use the website information we collect to provide you with a personalized experience on our website. This may include sending you news notifications, and responding to your inquiries. We may also use your information to analyze trends and improve our website.
Protection of Your Information:
With respect to WESCU’S Online Banking App, we take reasonable measures to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
In general for the website, we take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, or alteration. However, no security measures are foolproof, and we are not liable for any unauthorised access to this information.
Children’s Privacy With Respect To Our Mobile App:
WESCU’S Online Banking App is not intended for use by children under the age of 14. We do not knowingly collect personal information from children under the age of 14.
Sharing Your Information:
We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your information with our trusted service providers who assist us in providing our services, such as payment processing or email delivery.
Sharing of Information With Respect To Our Mobile App:
WESCU’S Online Banking App may share the information we collect in the following ways:
With service providers and partners who perform services on our behalf, such as payment processing and customer support. With other users of the app, if you choose to share information with them. In response to a subpoena or other legal process, or to comply with applicable laws and regulations. To protect our rights, property, and safety, and the rights, property, and safety of our users and others.
Liability Disclaimer and User Responsibility for Device Security:
By using our services, you acknowledge and accept full responsibility for the security of your electronic devices, including mobile devices, and agree that we shall not be held liable for any losses resulting from device theft or unauthorized access. It is your duty to maintain the confidentiality of your information and implement necessary security measures, such as device locking, encryption, and regular backups, to protect your data. We advise caution when granting access to third parties and encourage immediate reporting of any security issues. While we strive to provide a secure platform, the ultimate responsibility for device security lies with you, the user.
Cookies:
We use cookies to personalize your experience and to analyze how our website is being used. You can disable cookies in your browser settings if you prefer not to have them stored on your device.
Third-Party Links:
Our website may contain links to third-party websites that are not operated by us. We have no control over the content or privacy practices of these websites and are not responsible for their actions.
Changes to This Privacy Policy:
We reserve the right to update this Privacy Policy at any time. If we make changes, we will notify you by updating the date at the top of this policy and, in some cases, we may provide additional notice (such as adding a statement to our website or sending you a notification). It is your responsibility to review this Privacy Policy periodically to ensure you are aware of any changes.
Contact Us If you have any questions or concerns about this Privacy Policy.
